Need for digital transformation in the services business advaiya.com

Digital transformation isn’t just a buzzword; it has become a core concept for most business models. Going much beyond the data centers, now organizations are investing more in digitizing their operations to achieve business resilience. And service-focused businesses are not behind. As the world’s economy has modernized, it’s now dominated by service-centric enterprises; thus, the need for digital solutions for services businesses to achieve technological integration in their current business model has also become a necessity.

The key characteristic of service-based businesses is that their offerings and their products are direct results of people working on specific tasks, often directly attributable to a customer ask. This poses specific challenges for services businesses—from managing work that its employees do to ensuring that the myriad interactions with customers. Thus there are specific digital interventions that are quite relevant for such services businesses. What kind of digital solutions for services businesses can make them more efficient, productive, and profitable?